Package For Dental Teaching System

Warranty

1. All the items at TREEDENTAL store are covered with a warranty. The warranty period is indicated in each item's description.

2. Warranty covers a replacement or repair of the faulty item. Contact us immediately for any issue that might happen to our product within the warranty period which is not man-made. You simply need to fill in the TREEDENTAL International Warranty Form here.

3. Within the warranty period, TREEDENTAL store will be responsible for covering the fee of the new spare parts and their shipping cost into your destination. If the faulty item needs to be sent back to our store for checking and repair, then we will cover the fee of shipping it back to our store. Upon its arrival to our store, we will cover the fee of the repair and ship it back to your doorstep for free also.

4. If your purchased item is out of the warranty period, then you can report the issue to us into [email protected] and our technical support team will issue you a report for the repair fee based on the kind of the fault.

5. Replacement: In case the product received comes with manufacturing defects, the buyers are entitled to request a product replacement within 7 days of receiving the item. To request a replacement, the buyers are required to provide photographic as well as video evidence of the product’s manufacturing defects which can be sent to our email: [email protected]. If the case is deemed valid, then we will cover the related cost to deliver a replacement.

The price displaying on website is factory price only, not including any shipping cost, your country’s import tax, customs clearance fee and insurance.

Shipping Cost
We can ship out the goods to you by three ways: Express ( DHL/UPS/FeDex/EMS), Air Shipping or Sea Shipping.

Express is the better way for order which the weight is under 10KG, it normally takes 4-7 days for delivery and delivery to your door directly.

Air Shipping is a good way for heavy order more than 100kg if you need the order urgently. It normally takes 7-10 days for delivery. But you need to do the customs clearance at your airport and pick the goods up there.

Sea Shipping is the lowest-cost way for big order, such as dental chair/dental unit order. It normally takes 30-60 days for delivery. But you need to do the customs clearance at your seaport and pick the goods up there.

The shipping cost which we charge you when you do the Checkout on our website is just for the Express shipping cost, if you want to use a cheaper shipping way, such as Sea Shipping, you need to contact us for the quote.

For the Air Shipping and Sea Shipping, if you don’t want to take the trouble to do the customs clearance and just want goods delivery to your door, we also can do that for you in additional charge.

Import Tax
Different country will have different import tax rate for different items, some country even 0 import tax for dental equipment. So if you want to know the exact import tax rate of the products, you need to inquire your customs department. Our price is not including any import tax, you need to pay it to your customs when the package arrive your country. But you can inform us to make a low value shipping invoice for you to avoid high import tax.

Shipping Insurance
Shipping insurance covers any damage or missing for your order during the transportation, so we highly recommend you to buy it for your large amount order. The insurance premium are as follows:
a.For Express/Air Shipping/Sea Shipping, the insurance premium= the sum insured*1.1*0.0008, minimum insurance premium for each bill is USD 30.
b.For Air Shipping or Sea Shipping with door to door delivery service, the insurance premium= the sum insured*1.1*0.0013, minimum insurance premium for each bill is USD 30.
c.Deductible: USD300 or 0.5% of the sum insured of the whole consignment, whichever is higher.

If you want to buy the shipping insurance for your order, you can buy it together with your order here: Cargo Transportation Insurance,PICC

Let’s take an example for these three different shipping ways (Just for reference):
One set of R7 dental chair shipped to Toronto, Canada.
Package Size： 147*110*153CM
Package Gross Weight：285KG
The value on shipping invoice: USD$4980